Careers

Customer Service Support

Part time

Employment: Part time

12 June 2019

Let’s color the world!

We are GNT, an ambitious and innovative family-run business with a colorful character! With our EXBERRY® brand, we are the market leader in the field of Coloring Foods. Our colorings are 100% natural and are made from fruits, vegetables and plants.

We are world champions when it comes to utilizing the bounty of nature and strive to continuously innovate and improve natural color ingredients for the consumer. By carefully preserving all of nature’s beauty and goodness, we are able to offer our clients the highest quality and most reliable products. This is what continues to motivate us every day!

The most important ingredients for GNT’s success are our employees and the cooperation that exists between them. We believe in teamwork and we are there for one another, our clients, our suppliers and our partners. That is what makes us GNT.

Due to GNT’s strong growth, we are seeking a:

CUSTOMER SERVICE SUPPORT

What do we expect of you?

Customer Service Support:

  • Liaise between customers in the region and GNT’s Sales & Order processing team regarding shipment documents and label requirements.

  • Act as single point of contact for the customers in the region as well as GNT’s freight forwarder for shipment status and copy documents.

  • Follow up with customers for samples and price offer, payments and (example) shipments as per the confirmed ETD.

  • Monitor customer order pattern and inform concerned.

  • Manage customer database, leads, sample request and sample advise to customers.

Administration & Accounting Support

  • Prepare the monthly accounts statement and submit to the concerned.

  • Submit quarterly VAT filing as per the schedule.

  • Actively participate and liaise with different internal departments on local trade shows like Gulfood Manufacturing.

  • Keep track of company license, office lease, staff visa and other relevant company documents and inform the concerned well in advance for renewal and necessary action.

  • Maintain office records and files.

  • Purchase and keep sufficient stock of office stationary.

  • Support sales team to arrange flight, hotel and local transport if needed for customer visit.

  • Arrange payment of bills on time to local suppliers like courier, internet & telephone etc.

What can you offer us?

The right person will join our team and work closely with our Managing Director. The position would ideally suit a Team Player with Customer Focus. The ideal candidate will meet the following criteria:

  • 1-2 years of experience in CSR in the Food ingredients or food industry within the region.

  • Excellent written and spoken English Language proficiency.

  • Arabic knowledge or Native Arabic speaker will be an added advantage.

  • Familiarity with CRM systems and practices.

  • Ability to work in multicultural environment.

What do we find important?

The GNT values underpin all our day-to-day activities. Therefore, it is important that we suit each other. GNT employees are passionate and demonstrate responsibility. Naturally, our focus lies on our clients and the service we provide! We always go the extra mile to offer our external and internal clients the best service. In addition, we do everything in the most sustainable way possible. We are open and honest towards one another and bring out the best in each other.

What do we offer you?

  • A job with a successful and innovative company that is always evolving.

  • Competitive salary based on experience.

  • Flexible working hours: it is our preference to start with 30 hours a week to further expand this to a full-time position.

  • 30 days annual leave, medical insurance + annual return air ticket.

  • A varied role in a modern working environment.

And last but not least: GNT is evolving rapidly and you will too!

We color the world, do you?

Does this vacancy suit you? Then we look forward to receiving your motivational statement and CV, the earliest date you are available to start and a photo by email to hrm@gnt-group.com. We take all responses seriously. But due to the availability of resources, we will only contact the shortlisted candidates. We appreciate your understanding.

Annet van Leenders
Head of Group HR
GNT Middle East Fz LLC
Office No. 507N
Dubai Science Park HQ

PO Box 500767 - Dubai, United Arab Emirates